At Les Sources de Cheverny, Lucile is a constant presence near the lobby's reception desk. “It’s the heart of the house where we warmly welcome our guests, and it's also where I work.” Having joined as the Reception Manager two years ago, 36-year-old Lucile from Touraine, with her background in business and customer relations, quickly became an essential asset at Cheverny. “We are the first faces our guests see and the first voices they hear, which is why my team and I make sure they feel comfortable right away.”

Lucile, known for her kindness and empathy, oversees a team including five receptionists, three butlers, two porters, and two reservation agents. “Our reception operates non-stop, 24/7, making its management both unique and thrilling.” Lucile’s days are filled with staff meetings, guest check-ins, room escorts, and managing departures, adjusting to the ever-changing pace of the hotel that, like any, faces unexpected challenges. “I particularly enjoy handling special guest requests and solving unusual situations,” she says with a smile. Prioritizing respect and service improvement, Lucile is always open to conversation. “Having worked as an assistant manager in two upscale hotels in the Canary Islands, I am fluent in Spanish, English, and German. Interacting with people from various nationalities enriches my daily personal and professional life.”