30-year-old Flora Bozec has become Hotel Manager of one of the most emblematic establishments in the South-West: Les Sources de Caudalie. Well-organized, with a ready ear, and deeply committed, she embodies a new generation of hotel management, combining a sense for detail with closeness to the teams and a passion for hospitality. Her attraction to luxury hospitality began during an internship in French Polynesia and was confirmed in a palace hotel in Paris. In 2021, she joined Les Sources de Caudalie as Guest Relations Manager, in a residence she had long admired: “Drawn by its discreet, sincere luxury, I had wanted to work here for many years,” she says. After a professional period elsewhere, she returned in 2024 as Manager of the Welcome Services before being appointed Hotel Manager a few months later. In this strategic role, Flora now coordinates all the Hotel’s operational services. She keeps a close eye on the smoothness of the procedure followed by the client, coherency of the hotel experience, and fulfilment for each member of the team. “My role is to embody the Hotel’s values, give meaning to our everyday lives, and federate the teams around a shared ambition: ensuring that our guests enjoy exceptional stays, simple, sincere and memorable.” Each day, she pursues many assignments: briefing the teams, piloting services, dealing with unexpected occurrences, encouraging talents… It is, however, the human aspect which lies at the heart of her priorities. “The loyalty of our guests, our teams’ progression, and the emotion we create are our most precious rewards.”